Please read the following Return Terms and Conditions carefully before initiating a return or exchange with SFAK + Ltd Quality Matters. By making a purchase on our website, you agree to abide by the following terms:
*1. Eligibility for Returns:*
   - Items must be unused, unworn, and in the same condition as received.
   - All original tags and packaging must be intact.
   - Returns must be initiated within 30 days of the delivery date.
   - Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
*2. Authorization Required:*
   - To initiate a return or exchange, customers must contact our customer service team at [customer service email/phone number] to obtain a return authorization.
   - Returns received without prior authorization may be refused or subject to a restocking fee.
*3. Return Process:*
   - Once your return is authorized, you will be provided with instructions on how to return the item(s) to us.
   - Please ensure that the item(s) are securely packaged to prevent damage during transit.
*4. Refund or Exchange:*
   - Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned item(s).
   - Shipping charges are non-refundable unless the return is due to our error.
   - Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.
*5. Return Shipping:*
   - Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
   - We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item(s).
*6. Defective or Damaged Items:*
   - If you receive a defective or damaged item, please contact us immediately upon receipt to arrange for a replacement or refund.
*7. Final Sale Items:*
   - Items marked as "final sale" are not eligible for return or exchange unless they are defective or damaged upon receipt.
*8. International Returns:*
   - International returns must be initiated within 30 days of the delivery date, and customers are responsible for all return shipping costs.
*9. Modification of Terms:*
   - SFAK + Ltd Quality Matters reserves the right to update or modify these Return Terms and Conditions at any time without prior notice. Please review the terms before initiating a return.
*10. Contact Us:*
   - If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer service team at [customer service email/phone number].
By initiating a return or exchange with SFAK + Ltd Quality Matters, you acknowledge that you have read, understood, and agree to abide by these Return Terms and Conditions.