Thank you for shopping at SFAK + Ltd Quality Matters. We want to ensure your shopping experience meets your expectations, and we understand that sometimes items need to be returned or exchanged. Please review our return policy below:
*1. Eligibility for Returns:*
   - Items must be unused, unworn, and in the same condition as received.
   - All original tags and packaging must be intact.
   - Returns must be initiated within 30 days of the delivery date.
   - Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
*2. Returns Process:*
   - To initiate a return, please contact our customer service team at [customer service email/phone number] to obtain a return authorization.
   - Once your return is authorized, you will be provided with instructions on how to return the item(s) to us.
   - Please ensure that the item(s) are securely packaged to prevent damage during transit.
*3. Refund or Exchange:*
   - Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned item(s).
   - Shipping charges are non-refundable unless the return is due to our error.
   - Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.
*4. Return Shipping:*
   - Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
   - We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item(s).
*5. Defective or Damaged Items:*
   - If you receive a defective or damaged item, please contact us immediately upon receipt to arrange for a replacement or refund.
*6. Final Sale Items:*
   - Items marked as "final sale" are not eligible for return or exchange unless they are defective or damaged upon receipt.
*7. International Returns:*
   - International returns must be initiated within 30 days of the delivery date, and customers are responsible for all return shipping costs.
*8. Contact Us:*
   - If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [customer service email/phone number].
SFAK + Ltd Quality Matters reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most current policy before initiating a return.